Question 1

What is answer engine optimization (AEO)?

Accepted Answer

AEO is the work of getting a business cited inside AI answers: on ChatGPT, in Google's AI Overviews, on Perplexity and Copilot. Where SEO tries to rank your site on a page of links, AEO is about the short list of firms the AI names when a buyer asks who to hire.

Question 2

How is AEO different from SEO?

Accepted Answer

SEO gets you a spot on a results page the buyer still has to read through. AEO gets you named inside the answer itself. The work is different because engines build answers from passages they trust: your pages need to be written so a machine can lift the answer out, and you need to show up in the third-party sources the engines quote.

Question 3

How does Mitra measure AI visibility?

Accepted Answer

Mitra samples 240 AI answers per audit. We take your buyers' real questions, phrased the way a homeowner actually types them, and run them again and again on live AI answer engines under a fixed protocol. Every firm named and every source quoted gets recorded, and the report states exactly which engines the runs used, so the before and the after are always measured on the same yardstick. Then we report your citation share with a margin of error, which tells you more than a screenshot of one lucky run.

Question 4

Why does Mitra run each question so many times?

Accepted Answer

Because AI answers change between runs. The same question can name different firms on Tuesday and Thursday, so one screenshot proves nothing in either direction. 240 runs gives you a rate with a margin of error. That's a number you can act on.

Question 5

How long until my firm gets cited?

Accepted Answer

The guarantee window is 90 days, and your money follows the proof. Your first invoice goes out only after the shared scoreboard shows AI naming your firm on buyer questions you approved. If day 90 arrives and the scoreboard reads below the agreed floor, we refund every fee you paid in the window within 7 days, up to three months of fees. AI engines refresh their sources at different speeds, so we re-measure monthly on the same protocol and you see the movement run by run.

Question 6

Does every firm get the citation guarantee?

Accepted Answer

No, and that's deliberate. The free audit doubles as the screen: we offer the hard guarantee only where your baseline numbers say the gap is closable within 90 days. A firm starting from zero, where the sources AI reads don't mention it anywhere, usually needs a foundation phase first: normal month-to-month work, cancel anytime, no hard guarantee until the baseline can support one. If your market isn't winnable right now, the audit says so, you keep it, and we don't take your money. The guarantee stays rare so it stays real.

Question 7

Is this a one-off report or an ongoing service?

Accepted Answer

The free audit is one-off, and you keep it either way. Paid work is ongoing: we measure, do the work, and re-measure every month, the way the rest of your marketing runs. Think of Mitra as the part of your marketing team that owns AI answers. Whether your buyers ask ChatGPT or type their reno questions into Google and read the AI answer at the top of the results, the first list of firms they see is written by an AI. Someone at your firm has to own showing up in it, and that someone is us.

Question 8

What does the free AI visibility audit include?

Accepted Answer

The audit tells you where you stand today: which engines mention your firm, which competitors get cited instead, which sources those citations come from, and what we'd fix first. It's a written report, and it's yours to keep. It also comes with an optional walkthrough call where we read the tally with you and point at the first gap worth closing.

Question 9

What's usually wrong when a good firm never gets cited?

Accepted Answer

Often nothing is wrong with the firm at all. The usual problem is that you're missing from the two or three sources the engines lean on for your city (a comparison page here, a directory there), and your own site doesn't answer any question in its first two sentences, so the machine has nothing to quote. Fixing that is unglamorous work, but most months it's what moves the number.

Question 10

Is Mitra an AI company?

Accepted Answer

No. We don't build AI models. Mitra reads what AI answer engines say about firms like yours (measurement runs on Perplexity today, with more engines on the roadmap, and every report states exactly which engines the runs used) and fixes the sources those products read. The measuring is automated and unbiased. The judgment and the work that moves your number, deciding which sources to earn and building the pages that get quoted, are our team's. The point is that when a buyer asks, your firm shows up in the answer.

Question 11

An SEO agency burned us before. Why would this go differently?

Accepted Answer

Because nothing here asks for your trust. Your baseline is measured before you pay anything, and your first invoice goes out only after the scoreboard shows AI naming your firm on questions you approved. The work is white-hat only, and every citation we claim is one you can click and check yourself. If day 90 reads below the agreed floor, we refund the fees you paid in the window within 7 days, up to three months of fees, and the cap sits in the agreement, not a footnote. Agencies that burn clients depend on you not being able to verify what they did. Our whole model depends on you verifying it.

Question 12

Will any of this put my website at risk?

Accepted Answer

No. We don't buy links, plant reviews, or use tricks that get a site flagged. Everything we do is work the engines already reward: real content on your pages, real listings in the sources they trust, and citations you can click and check yourself. The firms that get burned took shortcuts. We build visibility that holds up, and you can audit every piece of it. Your domain is never the thing we gamble with.

Question 13

Is AI search actually worth worrying about yet?

Accepted Answer

That is exactly what the audit answers, with a number instead of an opinion. Buyers haven't stopped using Google. Google now puts an AI-written answer at the top of the results, and most people read it and stop before the links. ChatGPT, Perplexity and Copilot work the same way. If the AI answer doesn't name your firm, you're invisible even to a buyer who still Googles. We measure how often those answers name your firm today, so you decide from your own data, not a sales pitch. If the answer is you're already fine, we'll tell you that too.

Question 14

What does the fee buy, in business terms?

Accepted Answer

Enquiries from buyers who asked an AI who to hire. A typical Singapore renovation runs S$30,000 to S$80,000, and the Citation Sprint is S$1,200 a month, so one job that arrives through an AI answer covers the engagement several times over. To be exact about what we promise: we guarantee citations, measured on a fixed protocol, not jobs. But that arithmetic is why firms bother.

Question 15

How do I know this isn't snake oil?

Accepted Answer

Because every claim we make is a number you can check. We measure the same way before and after, on the same questions, the same engines and the same counting rules, and you see every run. On paid work your first invoice waits for your first citation, any full month the scoreboard shows your name zero times is a month we don't bill, and if day 90 reads below the agreed floor, the fees you paid in the window come back, up to three months of fees. We would rather show you the receipts than tell you a story.

The year AI started sending work.

A homeowner asks AI who to renovate with.

We measured it first.

Then the work. The sources AI reads.

The first time AI said your name.

From named zero times to named in about one of five.

That’s the year, and it’s an example. The method is real.